Service Activities

Service offerings from Köppern include:

Engineering & process development
Staff training
Maintenance
Repair Services
Trouble Shooting

 
Engineering & process development

Performing basic and detail engineering services aimed at optimizing equipment systems and components.

 

 

Benefits:  

Customers' inhouse engineering expenditure is minimized
Utilization of KÖPPERN’s up-to-date expertise based on world-wide activities
Customized division of responsibilities including customer-provided resources

 
Staff training

Practical or in-class training courses for operators and maintenance personnel either on the jobsite or at Köppern.

 

Benefits:

Improving the staff’s detailed and background knowledge; personnel will
show better identification with their responsibilities so that operator errors
can be minimized
Staff are encouraged to initiate optimizing efforts on their own, which will
eventually improve production output
Training courses can be held at the plantsite, on subcontractors’ premises,
in other factories or at KÖPPERN’s facilities


 
Maintenance

Inspection, review and preventive maintenance
Inspection of machinery and plant to prepare
repair and maintenance work
Assessing machine-related data on site by
performing measurements and analyses
including online supervision
Discussion and documentation of the results.
Preparing repair plans and specifications of
necessary spare parts

 

Benefits:

The current status of equipment, systems and components is known
Pro-active procurement of spares and planning of downtimes
Consequential damage is avoided and plant availability improved

 
Repair services

Assessing the actual status of the machine/
plant, addressing the problem and determining
the extent of the damage
Installing spares into KÖPPERN or third-party
machinery and plant
Supervising and carrying out repairs on critical
modules and components
Preparing time schedules for remedial action.
KÖPPERN specialists to carry out and monitor
repair work on site
Carrying out trial runs
Providing assistance for re-commissioning

 

Benefits:

Reliable and fast repair services by qualified KÖPPERN specialists
Quickly restore the availability of plant and machine components
Warranty coverage through the use of original spares
Operation continues temporarily until spares are on hand
 
Troubleshooting

Immediate assistance at the plantsite or consultation with KÖPPERN experts by telecommunication.
Delegating competent personnel to analyze and take remedial action.

Benefits:

Immediate action enables the availability of plant and system components to
be quickly restored
Production downtimes are minimized
“On-the-job” training of the customer’s personnel